These days, the news of corruption, embezzlement has caused people to distrust the structure of the country’s administrative system, and from a statistical point of view, Iran is not in a good position in the global transparency index, which is the most important indicator of countries’ fight against corruption. Most of the proposed solutions to increase transparency in the administrative system also focus on more oversight, but it seems that oversight and more inspections themselves have not escaped the scourge of corruption in many cases. But many countries have found another way to reform their administrative system, and that is to use digital transformation plans.
To investigate this issue, we have gone to Iman Baradari, the founder of DigiWise Management Consulting Company, who has a history of working with world-renowned consulting companies such as Deloitte in the field of Digital Transformation and its design experience in large organizations such as Bank Melli Iran and Hamrah Aval. He has it in his record. In this conversation, he described the digital transformation in organizations as a key factor in improving the productivity of government organizations and reducing administrative bureaucracy.
Inefficient processes in the traditional administrative system
Iman Baradari stated that the digital transformation plan is one of the most important tools and strategies to increase productivity and reform the intertwined bureaucratic structure of the country, as a simple example of inefficient processes in traditional organizations and organs. They provide people with different administrative processes, each of which consists of many steps. At present, these processes are traditionally implemented by human resources, and due to the lack of use of technology, the full implementation of the processes is time consuming and many people are involved in its implementation. In this way, in a process, the second person checks the first person who has examined the documents, the third person, the second person, and so on, and so on, and this has led to a process that in 2 stages using Technology can be done in 10 steps, for example, and people are dissatisfied. But with digital transformation, these additional processes created by the existence of human resources can be minimized and time and cost savings, and some sort of administrative bureaucracy can be modified. “One of the most important functions of digital transformation is to shorten and optimize traditional processes using new technologies such as artificial intelligence.”
Eliminate rent and corruption with digital transformation plan
“Digital transformation will make our full bureaucratic system more transparent,” Brotherhood said, referring to rising corruption and rent-seeking in traditionally run systems. However, it must be acknowledged that, willingly or unwillingly, when the number of affiliate processes in a service increases, corruption, rent-seeking and partisanship will open the door to that organization or institution, and the existence of such an issue will lead to non-transparency. It will be an issue that many traditionally run organizations have to deal with in some way, and to combat it they have to accept the extra cost of controlling it. Establishment of various control and inspection units and use of corruption detection systems in organizations, etc. are among these costs, which, given that these measures are still carried out by human resources, these departments may also be infected with corruption. “Such an issue can be completely eliminated from organizations at a much lower cost.”
The IT consultant and project manager continued the discussion by pointing to the digital transformation and people’s dissatisfaction with the current situation, adding: “We have been looking for an administrative revolution in the country for years to better serve the people and unfortunately we have not achieved the desired result. People are still looking for services in long queues and unfortunately they are not treated well. We have been accustomed for a long time to get our rights in the offices, and if we get our rights, it is as if a great favor has been done to us. We have been chanting the slogan of administrative transformation for years, but people have not received better experience from government offices except when radio and television cameras come to receive reports. We have been in the queue for years and we have seen how some have received services without the queue. But now is the time for change. “It is really not right for our country, with this amount of administrative transformation budgets and various organizations related to information technology, the budgets of the organizations themselves in the field of productivity and information technology, that our situation today is so different from even developing countries.”
Digital transformation is an opportunity to turn the slogan of the administrative revolution into reality
At the end of his speech, referring to the impact of digital transformation on the mental health of the society and the people’s trust in the organizations and finally the government and the government, the chairman of the board of directors of DigiWise said: The reason most of the time is spent on administrative procedures is that most clients are dissatisfied with the service process. Add to this the fact that every Iranian spends at least 15 days a year on average in government organizations to see the consequences of this dissatisfaction and make people pessimistic about the prompt and desirable service of the government, which is one of the main tasks of a government. To trust.
Iman Baradari concluded: “The next government has the opportunity to use the great opportunity of digital transformation for the administrative revolution in the country and make this slogan a reality, with the right focus and careful planning.” “I hope that this opportunity, like similar ones, will not just turn into colorful seminars and conferences and the allocation of large budgets to low-content projects, because there is no better time than now for an administrative revolution.”